We are recruiting a Customer Service Operator for a Global Logistics company based in Purfleet on a Permanent basis.
This is a fantastic opportunity to join a Global organisation that is going from strength to strength and would suit somebody with a strong Customer Service background, looking for a career in Logistics.
The hours are Monday to Friday 8am-5pm
Job role will include:
- Timely and effective communication with Customers, partners and internal departments via e-mail/telephone.
- Updating / verifying the company Order Management System with customer booking details.
- Liaise with Operations to ensure customer commitments are delivered upon.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Ensure that all Collection consignments are conforming to correct information.
- Pro-active problem solving with customers and colleagues when issues arise.
- Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
- Provision of PODs to meet customer requirements where necessary.
- Provide KPI and reports both externally and internally where required
- Resolve Credit Management Queries where necessary.
Please apply with an up to date CV or contact Romax Solutions for more info.
Romax Solutions are a Recruitment Agency and are recruiting on behalf of our client, who at this stage will remain confidential.